Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour LLN Kit (Skill Set) Core units AHCLSC206 Assist with

Core units AHCLSC206 Assist with landscape construction work AHCLSC207 Construct low-profile timber or modular retaining walls AHCLSC208 Install aggregate paths AHCLSC209 Lay paving AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCWHS202 Participate in workplace health and safety processes Electives AHCCHM201 Apply chemicals under supervision AHCLSC210 Install tree protection devices AHCLSC311 Set out site for construction works AHCMOM202 Operate tractors AHCMOM204 Undertake operational maintenance of machinery AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3315 Transport forestry logs using trucks If you require RPL Kits with comprehensive benchmarking

UEERL0004 Disconnect – reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units HLTAID011 Provide First Aid BSBOPS203 Deliver a service to customers HLTAID009 Provide cardiopulmonary resuscitation ICTICT214 Operate application software packages UEERA0070 Resolve problems in central plant air conditioning systems UEERA0097 Install

Core units AMPCOM401 Build productive and effective workplace relationships AMPQUA401 Support food safety and quality programs AMPQUA402 Maintain good manufacturing practice in meat processing AMPWHS401 Monitor workplace health and safety processes Electives BSBCMM412 Lead difficult conversations BSBHRM413 Support the learning and development of teams and individuals BSBLDR411 Demonstrate leadership in the workplace BSBLDR412 Communicate effectively as a workplace leader BSBLDR414 Lead team effectiveness BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBXCM401 Apply communication strategies in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour LLN Kit (Skill Set) Core units AHCLSC206 Assist withOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of